Terms and Conditions

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Registered Business Name: Made 2 Measure Blinds
Business Address: 32 Romanby Road, Northallerton, DL7 8NB
Contact Email: m2mblindsinfo@yahoo.com
Phone Number: 01609 779776

Introduction
These Terms and Conditions apply to all products and services provided by Made 2 Measure Blinds, a UK-based business specialising in the supply and installation of custom-made window blinds.

By paying your deposit, you agree to these Terms and Conditions in full.

1. Quotations & Orders
• All quotations are valid for 30 days from the date of issue unless otherwise stated.
• A free home consultation and measurement service is offered.
• Orders are only confirmed upon receipt of a 50% deposit.

2. Deposits & Payments
• A 50% deposit is required to place an order.
• This deposit is refundable only if cancelled within 24 hours of confirmation.
• After 24 hours, the deposit becomes non-refundable due to the bespoke nature of the product.
• The remaining balance is due on the day of fitting, unless agreed otherwise in writing.
• Payment can be made via cash, cheque, card, or bank transfer.

3. Cancellations & Changes
• As all our products are made-to-measure and customised, they are exempt from the standard 14-day cancellation period under the Consumer Contracts Regulations 2013.
• Once an order is confirmed and deposit received, customers have 24 hours to cancel the order and receive a full refund.
• After this 24-hour period, as all products are made-to-measure and customised, the order cannot be cancelled or refunded.
• Changes to orders may be possible within this 24-hour window but are subject to production status and availability.
• It is the customer's responsibility to ensure they are happy with their product choices before confirming an order.

4. Consumer Contracts Regulations 2013
• Under these regulations, consumers normally have a 14-day right to cancel contracts made at a distance or off-premises.
• However, this right does not apply to goods made to a consumer's specifications or clearly personalised—which includes all made-to-measure blinds.
• By paying the deposit and confirming the order, you acknowledge that you are entering a binding contract and waive your right to cancel under the Consumer Contracts Regulations 2013 once production has commenced.

5. Fitting & Installation
• Customers must ensure clear access to all windows before our fitters arrive.
• Delivery & fitting times are a guide only and not guaranteed.
• Final checks and measurements are taken before production begins to ensure a perfect fit.
• Should any alterations be made to the windows, walls, or surrounding area after measuring that affect installation, the client will be held liable for any resulting issues, delays, or additional costs.

6. Product Information
• All blinds are made to customer specifications based on final measurements taken during the home visit.
• “Blackout” refers to the fabric only. While blackout fabrics reduce light, light may still enter around the edges of the blind depending on fitting style and window shape.
• We are happy to advise on options for maximum light reduction but cannot guarantee 100% darkness unless additional measures are used.
• Samples shown may appear different when viewed in the customer’s home due to lighting conditions, screen displays, or dye batch variations. We cannot guarantee an exact colour match for samples.
• Dark-coloured fabrics absorb significantly more heat than lighter colours. For windows exposed to prolonged or intense direct sunlight, including but not limited to south-facing windows, conservatories, skylights, and bi-fold doors, dark fabrics may be more susceptible to curling, distortion, or other heat-related damage.
• Made 2 Measure Blinds will advise customers where we believe a fabric choice may be unsuitable for a high sun-exposure location. Where a customer chooses to proceed with a dark-coloured fabric in such locations, any heat-related curling, distortion, warping, or fabric damage is not covered under the product guarantee or warranty.

7. Product Guarantee
• All blinds are guaranteed for 12 months from the date of fitting against manufacturing defects.
This guarantee does not cover:
• Wear and tear
• Misuse or accidental damage

▪ Any damage or deterioration caused by condensation, damp, moisture, poor ventilation, or water ingress.
• Damage caused by cleaning products, water, or ring scratches
• Alteration or tampering after fitting
• Heat-related damage, fabric curling, distortion, or warping caused by excessive sun exposure

▪Damage caused by pets, including scratching, chewing, climbing, pulling, biting, or any other pet-related activity, is not covered under the product guarantee or warranty.

▪Repairs, replacement parts, replacement fabrics, or replacement blinds required due to pet damage will be chargeable.

Non-Returns Policy
• As all of our products are made to measure and manufactured to order, we do not accept returns.
• This policy is in place due to the custom nature of the goods, which cannot be resold or repurposed.
• By confirming your order, you agree that you are satisfied with the product choices and measurements.

8. Customer Responsibility
• Customers must inform us of any potential risks, such as hidden wiring or pipes.
• We are not liable for any damage caused due to undisclosed issues within the fitting area.

9. Ownership & Risk
• All goods remain the property of Made 2 Measure Blinds until full payment is received.
• Responsibility for the goods passes to the customer upon delivery and/or installation.

10. Data Protection
• All customer information is handled in accordance with GDPR.
• We do not share personal data with third parties unless required to complete your order.

11. Disputes & Complaints
• Any issues should be reported within 7 days of installation.
• We will aim to resolve complaints professionally and fairly.

12. Customer Supplied Measurements

▪Made 2 Measure Blinds strongly recommends that all windows are measured by our trained staff using our free measuring service.

▪ Where a customer chooses to provide their own measurements, Made 2 Measure Blinds will manufacture and/or order the blinds using the measurements supplied by the customer and apply any standard manufacturing deductions required for the chosen blind type.

▪ The customer accepts full responsibility for the accuracy of any measurements provided.

▪ Made 2 Measure Blinds accepts no liability for blinds that do not fit correctly due to incorrect measurements supplied by the customer.

▪ Any remake, replacement, alteration, or additional products required as a result of incorrect customer-supplied measurements will be chargeable.

▪ By placing an order using customer-supplied measurements, the customer confirms that they understand and accept full responsibility for the measurements provided.

13. Child Safety

▪ All blinds are supplied and installed in accordance with current child safety regulations where applicable.

▪ Customers must not remove, alter, disable, or tamper with any child safety devices supplied or fitted with the blinds.

▪ Made 2 Measure Blinds accepts no liability for any injury, damage, or incident arising from the removal, alteration, misuse, or failure to use child safety devices after installation.

14. Existing Property Conditions

▪ While every care is taken during measuring and installation, Made 2 Measure Blinds cannot be held responsible for pre-existing defects, weaknesses, or damage to window frames, plasterwork, tiles, walls, lintels, uPVC frames, or surrounding surfaces.

▪ In some cases, hidden defects may only become apparent during installation. Made 2 Measure Blinds accepts no liability for damage resulting from such defects.

▪ Minor cosmetic marks or damage resulting from necessary drilling and fixing during installation shall not be considered grounds for a claim.

▪ While every care is taken during installation, drilling into walls, window frames, tiles, plasterwork, uPVC, wood, metal, or other surfaces carries an inherent risk.

▪ Made 2 Measure Blinds cannot be held responsible for cracking, chipping, hidden defects, weak plaster, damaged tiles, loose render, unstable surfaces, or other issues that become apparent during installation.

▪ Any additional work required due to unsuitable or defective fixing surfaces may be chargeable.

15. Additional Product Information

▪ Dark-coloured fabrics absorb significantly more heat than lighter colours. For windows exposed to prolonged or intense direct sunlight, including but not limited to south-facing windows, conservatories, skylights, roof lanterns, and bi-fold doors, dark fabrics may be more susceptible to curling, distortion, or other heat-related damage.

▪ Made 2 Measure Blinds will advise customers where we believe a fabric choice may be unsuitable for a high sun-exposure location. Where a customer chooses to proceed with a dark-coloured fabric in such locations, any heat-related curling, distortion, warping, or fabric damage is not covered under the product guarantee or warranty.

▪ Minor fabric bowing, puckering, rippling, or variations in appearance may occur as part of the normal manufacturing process and do not constitute a manufacturing defect.

▪ We cannot guarantee an exact colour match between separate orders due to manufacturing tolerances, dye lots, material variations, and manufacturing batches.

16. Service Visits & Warranty Claims

▪ All blinds are guaranteed for 12 months from the date of fitting against manufacturing defects, subject to the exclusions detailed within these Terms and Conditions.

▪ Where a service visit is requested and the issue is found not to be covered under warranty, Made 2 Measure Blinds reserves the right to charge for the visit and any remedial work required.

▪ Heat-related damage, fabric curling, distortion, or warping caused by excessive sun exposure is not covered under warranty.

17. Circumstances Beyond Our Control

▪ Made 2 Measure Blinds shall not be liable for delays or failure to perform obligations where such delays arise from circumstances beyond our reasonable control, including but not limited to supplier delays, adverse weather conditions, transport disruption, industrial action, shortages of materials, or other unforeseen events.

18. Condensation, Damp & Moisture

▪ Made 2 Measure Blinds accepts no liability for damage, mould, staining, discolouration, warping, deterioration, corrosion, or reduced product lifespan caused by condensation, excessive moisture, damp conditions, poor ventilation, water ingress, or environmental conditions beyond our control.

▪ Customers are responsible for ensuring that blinds are installed and maintained in a suitable environment and that adequate ventilation is provided where necessary.

▪ Any damage or deterioration caused by condensation, damp, moisture, poor ventilation, or water ingress is not covered under the product guarantee or warranty.

19. Shutters

Lead Times

▪ All shutters are manufactured to order and made specifically to the customer's measurements and specifications.

▪ The estimated lead time is 12 to 16 weeks from receipt of the deposit, at which point the order is confirmed and placed into production.

▪ Lead times are estimates only and are not guaranteed.

In some circumstances, lead times may be extended due to events beyond our reasonable control. These may include, but are not limited to, manufacturing delays, shipping or customs delays, shortages of materials, transport disruption, adverse weather conditions, industrial action, natural disasters, pandemics, government restrictions, or other unforeseen global events.

▪ Made 2 Measure Blinds cannot be held responsible for delays arising from circumstances beyond our reasonable control.

▪ Fitting will be arranged once the shutters have been received, inspected and are ready for installation.

▪ Order Confirmation

▪ The order is confirmed upon receipt of the customer's deposit.

As shutters are bespoke products manufactured specifically for each customer, no changes, amendments or cancellations can be accepted once the deposit has been paid, as production and ordering processes begin immediately.

▪ Customers are responsible for ensuring that all product selections, colours, styles and specifications are correct before paying the deposit.

20. Shutter Warranty

▪ Shutters supplied by Made 2 Measure Blinds are covered by the manufacturer's warranty against defects in materials and workmanship.

Warranty periods are:

▪ PVC/Polymer Shutters: 20-year manufacturer's warranty.

▪ Aluminium Shutters: 10-year manufacturer's warranty.

▪ Basswood, Paulownia and other timber shutters: 5-year manufacturer's warranty.

▪ Shutter panel structure: 15-year manufacturer's warranty.

▪ The warranty covers manufacturing defects only and does not cover damage resulting from:

Misuse or abuse.

Accidental damage.

Incorrect operation.

Alteration or repair by anyone other than the manufacturer or an authorised representative.

Normal wear and tear.

Water damage, damp, condensation or excessive moisture.

Environmental conditions such as excessive heat, direct sunlight or humidity.

Natural colour changes or grain variation in timber products.

Cosmetic variations in natural wood, including grain, knots and stain differences.

▪ Failure to follow the manufacturer's care and maintenance instructions.

▪ Any warranty claim must be reported to Made 2 Measure Blinds as soon as reasonably possible. The manufacturer reserves the right to inspect the product before agreeing to repair or replace any component.

21. Shutter Product Information

▪ Timber is a natural material and variations in colour, grain, knots and texture are normal characteristics, not manufacturing defects.

▪ Minor colour variation between samples and finished products may occur due to natural materials, manufacturing batches and lighting conditions.

▪ Colour variation between separate orders cannot be guaranteed.

▪ Shutters are not designed to provide complete blackout. Small light gaps are a normal characteristic of shutter installations.

▪ Slight movement, expansion or contraction may occur due to changes in temperature and humidity and is considered normal.

▪ Oversized shutter panels and installations outside the manufacturer's recommended specifications may not be covered by warranty.

▪ Customers must follow the manufacturer's care and maintenance guidance to maintain warranty cover.

Customer Agreement.

By paying a 50% deposit, I confirm that I have read, understood, and agree to the Terms and Conditions set out by Made 2 Measure Blinds.

I understand that all blinds are made to measure and bespoke to my requirements.

I accept that once the 24-hour cancellation window has passed, my deposit is non-refundable.

Where measurements have been supplied by me, I confirm that I accept full responsibility for their accuracy and understand that Made 2 Measure Blinds accepts no liability for any fitting issues arising from incorrect measurements.

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